Offer summary
Qualifications:
Bachelor’s in computer science or IT, 5+ years customer support experience, Experience with enterprise software solutions, Strong SQL and programming skills, Familiarity with cloud architecture.
Key responsabilities:
- Understand mobile applications and troubleshoot issues
- Ensure high customer satisfaction and manage risks
- Learn product and develop technical documentation
- Gather customer feedback and escalate unresolved issues
- Collaborate with internal teams across time zones