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L2 Service Desk Engineer O365 | WFH SG Client Morning at Staff Domain

extra parental leave - fully flexible
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Philippines

Offer summary

Qualifications:

Proven experience in project management, IT administration and vendor management, Expertise in Microsoft 365 and ERP systems, Strong problem-solving abilities, Experience with budgeting in IT.

Key responsabilities:

  • Provide IT support for a small office
  • Manage MS365 infrastructure and user accounts
  • Handle onboarding and offboarding procedures
  • Maintain laptops, network, and cloud apps
  • Facilitate ad hoc IT jobs as needed
Staff Domain logo
Staff Domain Scaleup https://www.staffdomain.com/
201 - 500 Employees
About Staff Domain
Staff Domain’s mission is to support global businesses through end-to-end offshore recruitment and operational management to enable cost savings and rapid growth.We offer staff acquisition and bespoke solutions to clients looking to expand, looking for resource support, or simply looking to support their bottom line.We cater to a variety of services to providing comprehensive, tailor-fitted approach for your business and local team needs. With Staff Domain, you are in control.We pride ourselves in presenting smooth end-to-end, customized offshoring experience and in providing employees the best career experience that will compliment clients'​ products and services in further promotion and market penetration to improve total satisfaction of customers and staff alike.Personalized service excellence is our core. Operational consistency is our key. Our culture is what sets us apart. Be one step ahead of the competition.
See more Staff Domain offers

Job description

Job Description:
  • Proven experience in project management, IT administration, and vendor management.
  • Good understanding of cloud software and ERP systems (Monday.com in exact)
  • Proficiency in Microsoft 365 administration and user accounts.
  • Excellent problem-solving skills and ability to provide effective end-user support.
  • Experience with budgeting and cost control in an IT context would be good.
  • Strong communication skills and experience collaborating with senior leadership.
  • Ability to develop and enforce IT policies and procedures.
  • Facilitation on onboarding & offboarding of organization members.
Scope/Skills:
  • IT support for an office of 12 in Singapore
  • Full-time position
  • Offshore (remote)
  • Manage MS365 infrastructure
  • Maintenance/Servicing/setup/replacement of 12 laptops
  • Manage Network and wifi connectivity for the office
  • Manage various other common cloud apps (CRM, etc.)
  • Manage various workplace tools on mobile phones
  • Other ad-hoc IT jobs (projectors, printers, etc)


Requirements
Experience and Skills:
  • Proven experience in project management, IT administration, and vendor management.
  • Expertise in managing cloud software and ERP systems (specific knowledge of Monday.com is required).
  • Proficiency in Microsoft 365 administration (managing user accounts, infrastructure, etc.).
  • Strong problem-solving skills to provide effective end-user support.
  • Experience with budgeting and cost control in an IT context.
  • Ability to develop and enforce IT policies and procedures.
  • Experience with network management (Wi-Fi and office connectivity).
  • Proficiency in managing common cloud apps (e.g., CRM tools) and various workplace tools on mobile phones.
  • Ability to perform ad hoc IT jobs (e.g., managing projectors, printers, etc.).
Soft Skills:
  • Strong communication skills, including collaborating with senior leadership.
  • Ability to provide IT support for a small office (12 people).
  • Fluency in English.
Other Requirements:
  • Experience with onboarding and offboarding of organization members.
  • Familiarity with managing infrastructure for an offshore/remote position.
  • Full-time availability.
Additional Job Details:
  • Set-up and Location: WFH/Remote
  • Work Schedule: 8:00 AM to 5:00 PM SG Time | PH Time
  • Employment Type: Full-time

All interviews and other hiring requirements are done virtually or through video calls or emails.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

Project ManagementERP Systems KnowledgeCustomer Relationship Management (CRM) SoftwareVendor ManagementNetwork ManagementEnd-User Training And SupportSystem AdministrationOffice 365 AdministrationCost ControlMonday.comCyber Security Policy DevelopmentSystem SupportCloud Management

Other Skills

  • Problem Solving
  • Verbal Communication Skills
  • Budgeting
  • Collaboration
Are you interested?

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