Customer Support Officer - Chinese Specialist

Strikingly is on the lookout for a dedicated and professional bilingual Chinese-English Customer Support Officer to join our team. As an integral part of our customer support operations, you will help facilitate exceptional service experiences for our users, ensuring their inquiries are addressed effectively. This role is ideal for individuals seeking stability and long-term career development in a supportive environment.

Key Responsibilities

• Deliver outstanding customer support across various communication channels, including email and chat.
• Respond to customer inquiries and resolve issues promptly and professionally.
• Maintain detailed and accurate records of customer interactions and feedback.
• Collaborate with cross-functional teams to enhance the overall customer experience.
• Assist in developing customer support resources and documentation.
  
  

Required Skills

• Proficiency in both Chinese and English, demonstrating excellent verbal and written communication skills.
• Strong problem-solving skills and meticulous attention to detail.
• Ability to work collaboratively within a team and independently.
• Familiarity with customer support software and tools is preferred.
• Empathy and patience in addressing customer concerns.
  
  

Qualifications

• Previous experience in a customer support role or a related field is desired.
• Strong interpersonal skills, with the capacity to manage customer expectations effectively.
• Proven ability to adapt in a dynamic, fast-paced environment.
• Knowledge of customer support best practices is advantageous.
  
  

Joining Strikingly not only allows you to contribute to customer satisfaction but also positions you within a reputable company known for its commitment to professional growth and network-building opportunities. We encourage you to submit your application today and take the next step in your career while working in an innovative and inclusive culture.

Employment Type: Full-Time