Offer summary
Qualifications:
Solid written and spoken English, 2 years of customer support experience or relevant degree, Commitment to a 40-hour workweek, starting at 1:00am PHT, Genuine enthusiasm for customer service, Familiarity with support tools is a plus.
Key responsabilities:
- Efficiently address customer inquiries and comply with service levels
- Identify and escalate technical issues for customer satisfaction
- Contribute to refining operations for better support and retention
- Act as a link between customers and product teams for feedback