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Spanish-speaking Contact Center Representative

Remote: 
Full Remote
Contract: 
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Offer summary

Qualifications:

Spanish language proficiency at B2-C1 level, Experience in customer service or sales preferred, Ability to communicate effectively in writing and verbally, Located in Kazakhstan with long-term commitments.

Key responsabilities:

  • Provide excellent customer service via voice and writing
  • Guide customers in making order decisions
  • Clarify status on orders for clients
  • Work only with inbound services without outbound calls
  • Utilize established processes and templates efficiently
AUTODOC logo
AUTODOC Information Technology & Services Large https://autodoc.group/
5001 - 10000 Employees
See more AUTODOC offers

Job description

Company Description

AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe.
Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands.

The Contact Center department consists of more than 700 people working from Ukraine, Moldova Germany and Portugal now. We find a common language with clients from 27 countries of the world.

Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!

Job Description

What’s a normal working day like? You will:
  • Help us to develop our Customer Experience by providing excellent customer service in voice and writing. 
  • Guide our customers to make the right order decisions and clarify status on orders 
  • NOT do outbound. We only work with inbound services. 
  • We have a well-built process and a well-oiled machinery. There are templates and horseshoes for everything, you will always know what to do, or have someone around who knows. 

Who are you?
  • You know Spanish at level B2-C1
  • You enjoy being a skilful communicator with people and teams - both spoken and written
  • You are a trusted team player and want customers to be satisfied. 
  • Someone with experience in customer service and/or sales is a plus. 
  • You live in Kazakhstan and look to stay long-term. 

What do we offer?
What do we offer?
  • Full time (40h a week)
  • Monday-Saturday 11:00 - 23:30 (8h rotational shift)
  • 2 days a week days off
  • Work remotely
  • Fast growing international company with stable employment
  • Annual vacation of 24 days and 1 additional day off on your birthday
  • Monthly Allowance for cover the costs of medical insurance expenses
  • Mental Wellbeing Program – the opportunity for free psychological counseling for you and your family members 24/7 hotline and online sessions
  • Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
  • Free English and German language classes
  • Referral Program with attractive incentives

Join us today and let’s create a success story together!

Required profile

Experience

Industry :
Information Technology & Services
Spoken language(s):
EnglishSpanish
Check out the description to know which languages are mandatory.

Other Skills

  • Problem Solving
  • Adaptability
  • Teamwork
  • Customer Service
  • Verbal Communication Skills

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