Offer summary
Qualifications:
Knowledge of Network Troubleshooting, Experience with Software and Hardware, Familiarity with Service Desk tools, Understanding of Windows OS 10/11, Basics of IT Governance (ITIL) is a plus.
Key responsabilities:
- Handle requests for operational setup and holiday coverage
- Register and manage technical support tickets
- Install operating systems according to client needs
- Create and update knowledge base and problem resolution scripts
- Ensure tasks are completed within determined SLA