Offer summary
Qualifications:
Bachelor’s degree in computer science or related field, Experience in Technical Support, Knowledge of Windows and Unix/Linux systems, Familiarity with SQL queries and databases, Basic programming skills, such as PowerShell.
Key responsabilities:
- Provide exceptional technical support to customers and partners
- Respond to customer inquiries within SLA agreements
- Troubleshoot complex issues and provide solutions
- Maintain Flexera’s Knowledge Base articles
- Communicate effectively with Product Management regarding defects