Offer summary
Qualifications:
6-12 months in Service Desk role, Customer service experience required, High School Diploma or GED, Degree in Information Systems preferred, Strong troubleshooting and documentation skills.Key responsabilities:
- Provide Level 1 technical support
- Interact with customers via various channels
- Troubleshoot hardware and software issues
- Properly escalate unresolved issues
- Record and categorize all tickets