Retail Sales Associate - Onsite - Menlo Park

We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally, including over 100 of the Fortune 500. Our nearly 2,000 employees and 1,000 Account Executives located in 40+ sales offices across the United States are the reason HALO is #1 in our $25B industry.

We are looking for a Retail Sales Associate who will be responsible for delivering exceptional customer service, assisting customers in finding and purchasing products, and contributing to the overall success of the retail Meta store. This role involves providing product knowledge, maintaining a neat and organized sales floor, and processing transactions accurately. The Retail Sales Associate is knowledgeable about the merchandise offered on site as well as on the e-Store. Being a team player and willing to pitch in at all levels is another key factor of this role. Reliability and punctuality are a must as the Retail Sales Associate and Store Manager handle the store independently and under minimal supervision.

Responsibilities

Customer Service:

• Greet customers warmly as they enter the store.
• Assist customers in finding products and provide recommendations based on their needs and preferences enhancing the shopping experience.
• Address customer inquiries and resolve complaints or issues promptly and professionally.

Product Knowledge:

• Develop a comprehensive understanding of the store's product offerings.
• Stay up-to-date on product features, and pricing.
• Provide accurate information about product specifications and usage to customers.

Cash Handling:

• Operate Point-of-Sale (Square) equipment, and handle transactions accurately.
• Manage cash and credit card transactions and balance the register.
• Process payments, returns, and exchanges in accordance with store policies.

Inventory and Merchandising:

• Unpack merchandise, restock, re-fold and organize the storage room.
• Communicate inventory status and stock need to Store Manager.
• Place re-orders for merchandise as stock levels dictate.
• Complete additional tasks as designated by Manager.

• High school diploma or equivalent education required.
• 1+ years of retail customer-interface experience.
• Previous cashier experience, including handling returns/exchanges.
• Operates well under pressure especially during peak hours.
• Strong interpersonal and communication skills.
• Excellent customer service skills.
• Physical ability to stand for extended periods and lift and carry merchandise.
• Availability for occasional event support at client site, which can be outside of normal working hours.

Nice to have, but not required

• Visual merchandising experience to create effective item displays.
• Point-of-Sale (Square) equipment experience.

Compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications and geographic location. The range has been created in good faith based on information known to HALO at the time of the posting and does not include any potential benefits, however, such information will be provided separately when appropriate. The estimated hourly rate for this position is between $18.00 to $24.00 USD.  

More about HALO

At HALO, we unleash the energy of our client's brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry.

• Career Advancement: At HALO, we love promoting from within. Internal promotions have been the key to our exponential growth in the last few years. With so many industry leaders at HALO, you'll have the opportunity to accelerate your career by learning from their experience, insights, and skills and gain access to HALO's influential global network, leadership experiences, and diverse thinking.
• Culture: We love working here and know that you will too. You can expect a positive culture of ingenuity, inclusion, and relentless determination. We push the limits of possibilities and imagination by staying curious, humble, and provocative in order to break through yesterday's limit. Diversity is the source of our creativity and we thrive when each of us contributes to an inclusive culture of respect, dignity, and equity mindset in everything we do. We keep our promise for excellence with an unrelenting commitment to achieving results and supporting one another to stay accountable, transparent, and dependable.
• Recognition: You're going to succeed here, and you can count on us to celebrate your wins. Colleagues across the company will join in recognizing your big milestones and nominate you for awards. Over time, you'll earn so much recognition that you can convert into gift cards, trips, concerts, and merchandise at your favorite brands.
• Stay well at HALO: At HALO, we have benefits that support all parts of your life and to find a work-life balance custom to you. We offer nationwide coverage for Medical, Dental, Vision, Life and Disability insurance, and additional Voluntary Benefits. Prepare your financial future with our 401K Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).

HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people.

HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work.

HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at hr@halo.com. Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis.