Offer summary
Qualifications:
Bachelor’s degree or equivalent experience, 5+ years in Customer Success or Support with SaaS, 2+ years leading technical teams, Experience with Zendesk and PlanHat, Strong written and verbal communication skills.
Key responsabilities:
- Manage and coach the customer success team
- Develop standardized playbooks for interventions
- Provide thought leadership on customer strategy
- Create adoption strategies and delivery plans
- Identify trends in customer requests and performance