VP, Strategic Program Initiatives Manager – Consumer Engagement

Job Description:

Role Summary/Purpose:

A dynamic role on Synchrony’s Accelerated Consumer Engagement (ACE) program to oversee day-to-day execution of key areas and deliver business growth.  Reporting to VP, Strategic Initiatives – Consumer Engagement Leader, this role will wear multiple hats, work at a rapid pace, and be results-oriented, including accountability for delivery of select workstreams; developing content, hosting and facilitating ACE program meeting cadences; collect, analyze and update KPIs and financials across ACE experiences; have oversight across program risks and dependencies, manage escalations and follow throughs.  Additionally, the role will take on special projects as required to achieve the growth goals of the ACE program.

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Drive thought leadership and own content/presentation development including: executive and senior leadership updates, weekly cross-functional experience updates, commercial and platforms forums, townhalls etc.
• Foster strong working relationships and constantly interact with Experience Integration leads and other cross-functional teams to monitor program execution, and identify risks and dependencies
• Develop and maintain an integrated program plan across all ACE experiences, manage program critical path and inform prioritization of work efforts
• Establish and regularly host 10+ meeting cadences (leveraging Agile best practices) across multiple stakeholders groups
• Serve as the daily interface to contractors and third party vendor consultants that support the program
• As required, collaborate with IT Architects, Technical Consultants, Engineers, etc. to facilitate problem solving and developing solutions
• Keep projects within budget; track project milestones, dependencies, and the entire delivery process for customer engagements
• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor’s degree and 6+ years’ managing large business strategy or technology-oriented programs in a matrixed organizational environment; or in lieu of a Bachelor Degree, a High School Diploma / GED and 9+ years’ managing large business strategy or technology-oriented programs in a matrixed organizational environment
• Extensive experience working with agile teams or similar project methodology
• Expert level in content development including  PowerPoint and other visual tools such as: Figma, Visio for business audiences ranging from executive and senior leadership to technical audiences e.g. solutions architects and engineers, along with advanced proficiency in Microsoft Excel
• Strong communications skills including ability to influence cross-functional teams
• Ability to travel to Stamford/NYC if not located there

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Desired Characteristics:

• Previous Consulting experience preferred
• Knowledge launching new products and capabilities and an understanding of Marketing Technology, Web & App and API development
• Consumer finance and/or retail marketing experience preferred

Grade/Level: 12

The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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