UC Business Operations Analyst

UC Business Operations Analyst

The Opportunity:

Booz Allen is looking for a Unified Communications (UC) support analyst to join our team in support of our global voice, video, and meeting support services. The successful candidate will be a part of the team that is responsible for UC hardware, applications, and general user support for all Booz Allen staff globally. You’ll collaborate with other Booz Allen staff organizations to provide input on service and operational improvement efforts. You’ll work directly with the UC manager, team leads, and other IT engineers to analyze and improve the team’s processes in response to customer and service delivery needs. You will support the team’s ongoing service delivery improvement by providing impactful data, performance metrics, and trending that information to help streamline the teams service delivery. You’ll be provided training opportunities to learn new skills, maintain a high level of industry knowledge, and should be able to pass that training on to others. Due to the nature of work performed within this facility, U.S. citizenship is required.

Join us. The world can’t wait.

You Have:

• 5+ years of experience with providing Tier I + II client support

• 5+ years of experience with working in a direct customer service role including Executive level support

• 5+ years of experience with supporting technology in a large enterprise

• 5+ years of experience with project and program support

• 5+ years of experience with interpreting and presenting service data and user metrics

• 5+ years of experience with generating data driven presentations and executive dashboards

• 5+ years of experience in working with an enterprise ticketing system

• 3+ years of experience with supporting or developing a multi-year product strategy

• Ability to analyze technical data quickly and communicate with others to resolve issues

• HS diploma or GED

Nice If You Have: 

• Experience in working with UC-based technologies

• Experience with project management

• PMP Certification

• ITIL or a related IT Certification

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.