Technical Adoption Manager

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Job Description:

Applicants must hold a current TS/SCI security clearance with polygraph to be eligible for this position.

This role requires on-site customer support in the National Capital Region and is best suited for those living in Maryland, Northern Virginia, or Washington, DC.

This job requisition is not eligible for employment-based immigration sponsorship from VMware by Broadcom.

TECHNICAL ADOPTION MANAGER
The Elevator Pitch: Why will you enjoy this new opportunity?

Are you passionate about learning and leveraging VMware’s core products to help strategic customers succeed in creating an effective Multi-Cloud Operating Model/Deployment?

Do you possess strong business acumen and technical skills to come up to speed quickly on VMware’s latest solutions?

Does helping organizations achieve their business objectives through the usage of technology inspire you?

If it does, we have the perfect job opportunity for you!

As a Technical Adoption Manager (TAM), you will serve as a trusted advisor, driving a cross-functional, unified customer experience using your technical, communication, and collaboration skills to help our customers achieve their full potential through the adoption of VMware's technology.

Upon joining our Technical Adoption Management (TAM) team, you will have the opportunity to bring your authentic self to work and use your skills to make an impact and drive change for our customers, products, and company. You will play a critical role in guiding enterprise customers by enabling them to rapidly and successfully onboard, adopt and realize business value through success planning /execution, and technical guidance across the entire customer journey.

In the TAM role, no day is the same, and you will never be bored! You will interact daily with your assigned customers and will be able to make a real impact on their success as a business.  TAMs find nothing more satisfying than being challenged and being able to turn challenges into positive outcomes.  You will be able to manage your schedule and priorities to help our customers achieve their goals and, at the same time, maintain a great work/life balance.

You will also be able to create a long-term relationship with your assigned customers while developing an understanding of the customer’s technical goals as they align with their business goals and the overall impact of VMware’s solutions on business results.

Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?

During the first year, you will onboard into the TAM role and then work with your assigned customers.

• Within one month: articulate customer key business objectives and desired outcomes and begin crafting a joint plan with the customer

• Through the customer engagement, you will serve as a trusted advisor, and ensure best-in-class execution and recommend improvements in customer's operations that add value and proactively drive consumption. You will:
  •  Articulate their long-term and short-term goals and how they connect to the bigger picture of their business — identifying the gaps that need to be resolved and working on a structured engagement plan with the customer. 
  • Complete relevant technology assessments, roadmap reviews, deployment guidance, best practices reviews, and day 2 operations guidance
  • Identify customer use cases and opportunities for prescribing Adoption Guidance and Workshops to further adoption and consumption
  • Present your achievements and customer progress in regularly though Quarterly Business Review
  • Feel at home communicating key topics of VMware’s solutions across all customer levels to drive realized value and long-term strategy
• In addition, you will continue to grow, and enhance your technical knowledge (VMW / Industry offerings), and soft-skills through VMware’s structured quarterly training programs

The Work: What type of work will you be doing? What requirements, skills, or assignments will you be performing on a regular basis?

As part of the Technical Adoption Manager (TAM) team, you will be working for a long-term period with a number of assigned customers. The activities performed are all aligned with a single purpose: to help our customers achieve their desired outcomes rapidly while using VMware technology.

You will collaborate with the broader VMware team as you perform the following:

• Leverage your proven work experience in customer-facing positions (e.g. TAM, Solution Engineer, or technology consultant, IT vendor, professional services organization, or part of IT team)
• Draw on your experiences with enterprise-level virtualization and ability to map additional VMware solutions to the customer’s unique business and technical requirements 
• Use your tenured expertise with VMware’s Virtual Cloud Foundation (VCF) products, including vSphere, Network Virtualization (NSX), and Automation/Monitoring (Aria Suite)
• Utilize a TAM playbook, delivery kits, and tools to help guide your customer through the following activities:
  • Determine objectives and tasks aligned to customer requirements and business objectives
  • Deliver technology roadmaps & assessments that provide desired-state and outcome-focused plans
  • Provide Solution Guidance & best practices review to identify performance optimization opportunities
  • Optimize Operations to confirm activities are aligned with stated technology goals & priorities
  • Provide Industry insights and benchmarking to realize cost savings and reduce operational risk
• Present and communicate effectively and build relationships with C-level personnel
• Collaborate with multi-functional VMware project teams which could consist of VMware consultants, engineers, product management and support staff
• Use your organizational and planning skills to keep track of your customer's plans, adjusting as needed and driving them to completion.
• Help VMware to create ‘customers for life’ by collaborating with Global Support, Education, Consulting, Advisory, and Sales teams to make sure that we drive outcome-focused value to our customers.
• Contribute back to the internal global TAM community of like-minded experts, sharing the experiences that you gain by working with your customers(s), while also learning from your peers.

What is the leadership like for this role? What is the structure and culture of the team like?

This position reports to the manager for Federal TAMs. The Public Sector TAM organization falls within the larger TAM organization for Strategic Customers in the Americas.

Broadcom's Federal TAM organization features a pod of peers supporting customers similar to yours. There is a strong culture of collaboration within the group you will join.

The TAM team is focused on driving strategic customer outcomes, not just activity, while enabling our customers to derive maximum value from their VMware solutions. We are critical to the success of VMware by Broadcom and celebrate our role in the future of the company.  We strive to have a diverse, but unified team, one which is entirely focused on our customers and their success.  We do the right thing for the customer so when our customers achieve their outcomes, we are successful too. We are an open team who shares best practices, and everyone wants their colleagues to succeed and develop meaningful careers and networks within Broadcom and the industry. We support each other and want to give back to each other and our communities so we welcome innovation and creativity at all levels to be meaningful contributors to our countries and societies.

Where is this role located?

Hybrid: This role is a home-based office position near Washington, DC or Baltimore, MD. The candidate must be able to travel up to 30% regionally

What are the benefits and perks of working at VMware by Broadcom?

You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting https://www.broadcom.com/company/careers#benefits 

• Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
• Generous Time Off Programs
• Employee Stock Purchase Plan (ESPP)
• Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)

Experience/Education:

Bachelor's degree preferred. Relevant year's experience in lieu of a degree may be considered.

12+ years related experience

Additional Job Description:

Compensation and Benefits

The annual base salary range for this position is $103,000 - $164,000

This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.

Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.

Broadcom is proud to be an equal opportunity employer.  We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law.  We will also consider qualified applicants with arrest and conviction records consistent with local law.

If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.