Technical Service Representative

Overview:

Kurita America is part of the Kurita Group, one of the leading water solutions providers in the world. Established in 1949, the Kurita Group is comprised of an international network of approximately 8000 employees located in 18 countries.

Located in Minneapolis, MN, Kurita America brings innovations to market through a holistic water management approach, incorporating state-of-the art equipment, chemistries, engineering, and services to conserve natural resources for a better, more sustainable world.

Kurita’s  corporate philosophy is to study the properties of water, master them and create an environment in which nature and humanity are in harmony

As a Technical Service Representative you represent the company & provide a valuable service to our customers. It is important that you perform the functions of your job in a safe & professional manner.

The Technical Service Representative will complete work assignments and service accounts according to previous contracts and commitments. Conduct in-plant water sampling, analyses and reporting of results. Collect operating data on equipment and is responsible for maintaining/monitoring the chemical feed program. Complete specialized studies as well as communicate effectively with Sales Reps, Customers and internal employees.  Support Sales Force where assigned.

This individual is responsible for his/her participation in the field training program, including acquiring all assigned technical and mechanical knowledge. A Technical Service Representative is responsible for developing customer and prospect rapport and goodwill, for learning the customers’ and prospects’ operations and for becoming a producing member of the company sales and service team.

Job Title:  Technical Service Representative

Location:  New York City Metro Area

Comp:  $75-76K/yr

• Maintain current customer base
• Service accounts per direction of assigned Sales Reps
• Improve technical and market knowledge
• Complete call reports, service reports and business reviews as required
• Work with assigned sales representative to complete and update contract agreements and work sheets, submit to CSR’s and accounting as required
• Maintain a high standard of service and customer satisfactions so that no customer complaints originate as the result of poor customer service
• Perform diagnostics on water treatment equipment, report back to filed team with findings.
• Perform assigned water testing and sampling as required
• Performance of other duties as assigned.

• Technical Degree or Minimum 2 Years Sales or Technical Experience
• “In-House” Training as needed to meet objectives
• Field Training with other reps to meet objectives
• Strong communication skills
• Continued training to meet objectives
• Mechanical aptitude, familiarity with electrical and plumbing basics related to feed and control equipment. 
• Must have a Class B license and ability to either drive a company car or be on the Kurita America Inc. FAVR program
• Must have or obtain NYSDEC 7G Commercial Pesticide license at start of employment
• Learn and understand of NYC Local Law 77 Legionella prevention and risk management

Physical and Mental requirements:  Being able to do the following in a safe and effective manner"

• Climbing, ascending, and descending ladders, stairs, scaffolding, ramps, poles and industrial equipment, using feet and legs and/or hands and arms.
• Ability to lift greater than 50 lbs
• Reaching and extending hands and arms in any direction.
• Reaching. Extending hand(s) and arm(s) in any direction,
• Standing and walking for sustained periods of time.
• Pushing, pulling, lifting, bending, and stooping for sustained periods of time.
• Using upper extremities to move objects and equipment with steady force.
• Sometimes working in temperatures above 100 degrees for periods of more than one hour.
• Operating a motor vehicle for extended periods of time, sometimes requiring overnight travel.
• Following customer safety rules and procedures.

EEO/AA/F/M/Vet/Disabled