Manager, Business Operations

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Key Responsibilities:

Deal Desk Accountabilities

• Document and maintain SOTI Deal Desk framework for pricing guidance, commercial framework, escalations, and rules of engagement
• Manage daily Deal Desk activities to review deal economics, commercial terms and conditions, operational requirements, and evaluate non-standard pricing and commercial requests
• Business partner with the Regional Sales teams to assess any ad hoc or exceptional deals requiring additional customer/partner analysis, and to validate an appropriate business case for pricing escalations, promotions or incentives
• Assist with coordination and approval of Salesforce inquiries and quote adjustments

Reporting & Analytics

• Provide analysis across pricing and deal structure trends across the region, revenue streams and product sets to advise on future go to market initiatives.
• Provide analysis on approval and rejection rates, identify inefficiencies in sales operations process to drive continuous improvement throughout the sales cycle.
• Deliver ad-hoc reporting and analysis as required.

Desired Skills, Education & Experience:

• 3+ years of Business/ Sales Operations / Reporting experience
• Knowledge of SAAS environment advantageous
• Sales deal desk experience favourable
• Salesforce power user (Reports, Dashboards etc.)
• Proactive solution finder
• Detail and process oriented
• Great communicator
• Works well in a fast paced, entrepreneurial environment 
• Great time management skills with a focus on prioritization
• Collaborative team player
• University degree in Business/Finance/Accounting (or relevant experience)

This role is hybrid based, working 3 days from our Toronto office (mainly Monday, Wednesday & Friday), 2 days work from home

If you want to bring your ideas to life, apply at SOTI today.

We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify People & Culture at careers@soti.net.

Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.