Offer summary
Qualifications:
Direct experience in technical support for enterprises, Background in software applications development and support, Strong knowledge of blockchain/web3 technology, Experience with cloud environments and databases, Knowledge of DeFi protocols is preferred.
Key responsabilities:
- Provide ongoing technical support to institutional users
- Troubleshoot technical issues for clients
- Develop processes to enhance efficiency
- Establish credibility with stakeholders
- Maintain customer satisfaction