Offer summary
Qualifications:
1-2+ years of product support experience or 2+ years in relevant business functions, Commercial Real Estate experience preferred, Proficient in Advanced English and a second language, Excellent customer service commitment with documented examples, Strong interpersonal, communication, and organizational skills.
Key responsabilities:
- Resolve user support cases through various communication channels
- Document case resolutions ensuring consistent user experience
- Translate business requirements to technical teams for enhancements
- Create training materials and deliver product training sessions
- Perform UAT testing and follow escalation protocols for issue management