Sales & Operations Associate

THE COMPANY

We’re rapidly growing and looking for driven and customer-obsessed professionals to help our team revolutionize the career-services industry.

Career.io is dedicated to creating a better landscape for job seekers everywhere. Through our community of career experts and data insights, our brands — TopResume, TopCV, and TopInterview — empower professionals to take control of their careers, tell the best version of their career stories, and reach their full potential. 

We’re committed to helping job seekers write the next chapter of their careers and we want to help write yours, too! We hire for growth and longevity because we value the happiness and well-being of our employees.

THE ROLE

Here at Career.io, we are seeking a Sales & Operations Associate to support one of our brands. You will work with our internal writers while interacting with our clients and providing feedback and support on their CV writing cases. 

This is a 100% remote/work-from-home role. 

THE KEY RESPONSIBILITIES

• Provide feedback to clients on their CVs and careers via email (we’ll provide training)
• Answer client queries on our paid packages and processes via calls and email 
• Assign CV writing cases to suitable writers based on specialization
• Monitor client-writer interaction to ensure the case proceeds successfully 

THE MUST-HAVES

• Comfortable interacting with customers via phone/email/chat and willing to resolve matters and provide solutions for those customers' needs 
• Outstanding verbal and written communication skills
• Strong organizational and time management skills 
• Ability to work Mon-Fri, 9-6pm 

THE NICE-TO-HAVES

• 2-3 years’ experience in a customer support/client service role 
• 3+ years of professional working experience 
• Experience working in HR and/or career coaching environments 

At Career.io, we believe that diversity in thought and cultural background leads to better teams and stronger companies. We seek talented, qualified employees, regardless of race, color, sex/gender (including pregnancy, gender identity, and gender expression), national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Career.io  is proud to be an Equal Employment Opportunity Employer.

Come join our team. Together, we’ll help others tell their career stories and land their dream jobs.