Vendor Manager

Job Summary:

Living the Accuserve values: Communicating and Connecting, Doing the Right Thing, Compassionately Service, Courageously making an Impact and Staying Curious, the Vendor Manager is responsible for growing Accuserve’s network of vendors (“contractors”) to fulfill work on behalf of its clients. Vendor Managers are responsible for becoming experts on Accuserve service offerings and the value they bring to both our clients and our contractors. The Vendor Manager will require an expert level understanding of our clients’ service territories and our network of contractors within that territory. The daily job duties will involve heavy outbound communication, tracking and reporting of contractor signup activity as well as contractor performance to ensure company goals are met. Periodically the position will require travel to visit contractors and to trade shows to represent Accuserve and promote the company and its contractor network.

General Duties and Responsibilities:

Sales Activities

• Identify strong candidates for the Accuserve network and use email and telephone to enroll qualified contractor candidates into Accuserve’s network.
• Daily outbound telephone-based network sign-up campaigns.
• Effectively communicate and educate contractor candidates on the Accuserve model and its benefits over the phone, via video calls and in person at site visits and trade shows.
• Use strong negotiating and leadership abilities to help drive the Accuserve business model on a daily basis.

Vendor Management

• Monitor closely the network participants’ performance on a daily, weekly and monthly basis.
• Report to Management the weekly and monthly network performance statistics and recommended changes.
• Provide verbal and written feedback as needed to network participants based on their performance metrics.
• Report on gaps and opportunities as well as adjustments made on a weekly basis to show results.
• Utilize performance data to rank and monitor network participants and identify gaps or areas for improvement.
• Strong analytical skills and ability to root-cause problem solve in order to identify contractor opportunities and develop corrective action plans.
• Conduct program training and onboarding for contractor vendors as needed.

Administration Activities

• Maintain tracking of signup activities as well as network adjustments as part of the larger network expansion plan.
• Participate in weekly team meetings to strategize how to meet network growth and performance goals.
• Update marketing templates periodically for distribution to assist in signup goals and educational campaigns.
• Update and maintain network participant account information in company software systems.
• Other duties as assigned

• High School diploma or equivalent combination of education/experience required, four-year degree or higher education level preferred.
• Previous experience in either a sales or vendor management role requiring outbound or external sales activities and negotiation required 
• Strong computer experience required, including programs such as Microsoft Excel, Word, Teams and Outlook and internet search engines).
• Substantial experience prioritizing work and organizing multiple tasks per day.
• Communication Skills required the ability to draft professional outbound written communications that meet company messaging standards and the ability to articulate (verbally and in writing) the company’s value proposition for both clients and network participants.
• Experience handling dispute resolution based on company values and business goals.
• Track record of meeting performance goals and deadlines
• Adhere to company messaging consistently and in public settings.
• Ability to build rapport, exude a positive brand image, and influence both internal and external stakeholders.
• Prior negotiating experience a plus.
• Strong Excel usage and report creation experience a plus.
• Experience in a prior sales role.
• Prior experience managing a large sales territory.
• Demonstrated success in a sales campaign over a sustained period.
• Travel may be required 
• Other: This position may require you to operate a motor vehicle in the performance of your duties. The Company will conduct a Motor Vehicle Report check upon hire and will monitor the driving record of associates who operate Company service vehicles, client vehicles, and who may drive their own vehicles in the course of Company business.