Consultant, Service Quotation Management

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

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Why Ciena:

• We are big proponents of life-work integration and provide the flexibility and tools to make it a reality with remote work and potentially, part-time work.
• We believe an inclusive, diverse, and barrier-free work environment makes for empowered and committed employees.
• We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families and also offer a variety of paid family leave programs.
• We are committed to employee development, offering tuition reimbursement and a variety of in-house learning and mentorship opportunities.
• We know that financial security is important.  We offer competitive salaries and incentive programs, RSU’s (job level specific) and an employee share option purchase program.
• We realize time away to recharge is important.  We offer flexible paid time off!
• Great work deserves recognition. We have a robust recognition program, with ongoing and enhanced awards for exemplary performance.

How You Will Contribute:

Reporting to Director, Service Quotations, as the Consultant, Service Quotation Management, you will be responsible for-

• Creating custom service proposals and Scopes of Work, based on Interpretation of HW and SW Bill of Materials, network diagram and/or customer requirements in both greenfield and brownfield (expansions and reconfiguration and migration).
• Interact with account teams and sales engineers to understand and refine customer requirements.
• Coordinate with service delivery teams to determine work estimates for desired service(s)
• Provide complete quote packages to account and commercial teams on time and with high quality, adhering to Ciena’s commercial guidelines.
• Identify additional service opportunities and provide available service options.
• Lead continuous improvement programs related to services quoting tools and processes and communicate any additional enhancements that may be necessary. This includes service standardization, increased automation, and sales interaction improvements.
• Act as a Subject Matter Expert in each area for North American team and ensure sharing with the Global team.
• Autonomously maintain and grow your own technical expertise, product knowledge and sales skills through ongoing training.

What Does Ciena Expect of You?

• Initiative – you’re a self-starter who works with limited direction and is committed to delivering against aggressive deadlines.
• A customer first mentality – what’s important to the customer is also important to you.
• Agility – with an ability to flex between the strategic and tactical, you manage competing and ever-changing priorities and maintain a balanced and methodical approach to problem solving.

• Communication expertise – you possess the ability to tailor your message and ideas to the audience to ensure understanding and consensus.
• The flexibility to work independently and as part of a broader team – you thrive in a team environment, are comfortable working independently, and know how to get things done in a virtual environment.
• Relationship builder – with a proven ability to influence at all levels, you’re able to quickly develop trusted connections and get work done through others.
• A commitment to innovation – you keep abreast of competitive developments and are always keen to formulate new ideas and problem solve.

The Must Haves:

• Strong technical knowledge of core optical networking including DWDM, ROADM, and high-speed photonic technologies (including subsea)

• Knowledge in Ethernet and IP (L2 and L3) technologies
• Demonstrated ability to build effective customer relationships
• Ability to apply expertise to develop and implement innovative business solutions
• Demonstrates ability to manage complex projects and able to influence and drive outcomes from a cross-functional team and levels in a global organization (PLM, SPLM, Service Delivery, Commercial Management, Partner Management, etc..
• Making critical contributions to managing and solving complex, and/or large technical and business challenges
• Demonstrates effective time management skills while prioritizing business critical tasks.
• May provide formal technical/functional direction to other professionals
• Excellent verbal and written communication skills
• Analytical and detail-oriented
• Multitasking: able to manage many aspects of the account(s) simultaneously.
• Good customer interface skills and ability to work with many levels of customer operations including senior management.
• Hands on experience commissioning and operating Ciena products (Submarine and/or L2 is a plus).
• Self-starter, capable of “owning” areas of responsibility and involving senior management for necessary issues.
• Be a team-player, collaborative, motivated to succeed

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