1. Complete and resolve Service Desk requests and incidents (with the timeframe/goals established by the department). Supports standard property, user, and supplier attribute updates, and routine daily/weekly tasks.
2. General knowledge of supplier compliance policies and procedures and enforces adherence to policies, and troubleshoots workflow issues. Collects details for reported system issues, and effectively communicates to Engagement Specialist I & II.
3. Add, edit, and deactivate user credentials as needed.
4. Performs basic audits, and data entry related to planned and unplanned projects and tasks. Uses, updates, and recommends standard responses for common requests or issues.
Knowledge, Skills, Abilities:
· College degree in Information Systems or related field, and/or equivalent experience preferred.
· Two or more years of demonstrated ability working on software support/implementation projects, development activities, and overall database administration.
· Must have knowledge of standard business analysis, business process definition and project management concepts and tools.
· Demonstrated ability to read, write, and communicate effectively to prepare and explain financial data to executive and senior managers, team members, and internal and external clients, business contacts, and customers.
· Employment history that demonstrates the application and usage of an accounting and financial background sufficient to comprehend basic accounting principles.