IT Operations Specialist

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Kyndryl is seeking an energetic IT Operations Technician to join our Corporate IT team to support Skytap specifically. We have a fun, collaborative environment where the Corporate IT team partners with systems engineering, network engineering, and influences operations engineering practices. This role will support our rapid growth and empower our employees and their reliance on technology by provisioning and managing laptops and Corporate systems, protecting our employees via security best practices, and ensuring the resiliency of our Corporate technology solutions. In addition, the Corporate IT team is proud to be the leader of IT Best Practices adopted throughout Skytap. We are a Unix shop, with Macintosh and mixed SaaS and on-premise tools such as Okta, Jira, Confluence, Slack, and Google Workspace. 

The IT Operations Technician will be part of the Operations team and perform first-class help desk support in addition to laptop installations, asset management, user provisioning, patching, and support security protection configurations. This role will influence how we automate, manage, and support technologies used by the Skytap employees, both in our offices and for remote employees.

We delivers the world’s most advanced environments for software development and testing in the cloud. We are in an exciting phase as a tech company emerging from a startup. We are taking our message to a new generation of larger enterprise customers who are turning to our public cloud solutions to accelerate innovation and achieve DevOps efficiencies.

Your Future at Kyndryl
Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond – taking your future to the next level. With Kyndryl, the sky's the limit.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Your Responsibilities: 

• New hire setup, laptop installations, and user provisioning

• New hire orientation with a focus on Helpdesk

• Management of user's and asset's life cycles

• Management of assets configuration, inventory, and setting, including Security

• General IT troubleshooting

• Assist with Corporate IT system patching and upgrades

• IT Guides & Documentation

Your Qualifications:

• Extensive experience in a helpdesk role

• Expertise in Macintosh support, inventory, security etc.

• Knowledge Okta, Slack, Google Workspace, and Azure administration

• Self-directing and collaborative work style

• Get energized from supporting and helping people

• Ability to take part in off-hours on-call rotation

Software & Technologies:

• Macintosh hardware and software

• Google Application Suite

• Slack, Okta, or similar SaaS tools

• JAMF Pro

• Jira, Confluence and ServiceDesk

• Zabbix Monitoring or similar

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.