Offer summary
Qualifications:
Experience in customer service, preferably healthcare or tech sector., Empathetic communication and a passion for helping people., Experience with CRM and ticket systems like Zendesk., Fluency in German and English; other languages beneficial., Independent and structured work approach..Key responsabilities:
- Provide consultation and support to app users.
- Handle support requests via email, phone, and ticket system.
- Analyze customer feedback for product and process improvement.
- Collaborate with various teams to address individual inquiries.
