Sr Associate Network Technology Support

Job Description:

In AT&T we are currently looking to hire Associate Network Technology Support specialists who would be part of a new team.

The team will be responsible for the overall reliability and operations of AT&T TDM Voice Networks.

Team performs both fault and lifecycle management to deliver platform technical support on a 24X7 basis to include triage, investigation and remediation of acute and chronic issues that span multiple platforms and technology environments. Also, provides technical troubleshooting and leadership skills required to recover from the most complex network problems in real time, directing activities of technical resources.

Requirements:

·       5+ years experience with proactive & reactive network analysis, troubleshooting, coordination, and restoration of service affecting or potentially service affecting network events/issues

·       Skills/experience with Unix/Linux

·       MS Office Suite

·       General knowledge of Class 5 Switching ( 5ESS, DMS, EWSD, AXE) desired

·       SS7/AIN and VOIP network equipment and transport connectivity (DS0, DS1, DAC,DDM,  etc...) preferred

·       Understanding of IP Protocols, Service Applications and Multicast

·       Understanding of Layer 1, 2 and 3 Protocols

·       Understanding of Network and Performance Management

·       Understanding of RF and Signaling techniques

·       Teamwork and collaboration, strong organizational, strong English communication (both written and oral) and interpersonal skills.

Working location:

·       AT&T India office

·       Hybrid model - work from home/office split

Working time:

·                Flexibility to work on afternoon/night shifts

Weekly Hours:

Time Type:

Location:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.