Offer summary
Qualifications:
Experience with Linux systems, specifically Debian or Ubuntu., Proficient in cloud infrastructure and APIs., Knowledge of networking protocols and databases., Relevant certifications like CompTIA Linux are a plus., Experience with CRM tools like Salesforce and Jira..
Key responsabilities:
- Resolve customer technical support tickets efficiently.
- Provide technical support for core products including Compute and Networking.
- Manage incident tickets and communicate during outages.
- Gather information to assist engineering teams.
- Advocate for customer needs while resolving issues.