Senior Technical Account Manager | US (Remote)

JOB DESCRIPTION

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RESPONSIBILITIES AND ASSIGNMENTS

• Proactively monitor and analyze customer’s AWS usage and cost, capturing trends, anomalies, and opportunities to optimize
• Actively engage with customers, providing proactive guidance and optimization best practices
• Establish a regular cadence with key customer contacts, and cultivate a trusted advisor relationship with a strong focus on driving cloud optimization, ensuring retention, and fostering high customer satisfaction
• Perform periodic account reviews and deliver high-value presentations highlighting your findings and recommendations
• Serve as your customer’s primary technical point of contact for use case and best practice guidance
• Understand customer business needs and objectives, and develop thoughtful cloud and optimization strategies to help drive healthy cloud consumption
• Consult on architecture, governance, cost management, operations, and other pillars of the well architected AWS Framework
• Lead cloud capabilities workshops and operational readiness exercises
• Track and provide detailed reviews of technical support cases and performance metrics on an ongoing basis
• Drive customer self-sufficiency by ensuring customers understand how to use tools such as CloudHealth and AWS Cost Explorer
• Build custom and ad-hoc reports for customers based on their specific needs
• Support customers in planning, estimating, budgeting, and forecasting exercises
• Make recommendations on how new Compass or AWS offerings may fit in the company’s overall strategy and/or architecture, and engage Sales when appropriate
• Aid in project and event planning, private pricing agreement discussions, and pre-sales activities
• Participate in customer-requested meetings
• Collaborate with technical support teams for escalated issues that require your expertise
• Occasionally be available to handle urgent issues that may be outside normal business hours
• Stay educated on the latest cloud optimization strategies and technologies

REQUIREMENTS AND QUALIFICATIONS

• 5+ years of technical account management, cloud finOps, cloud consulting, technical support, or technical engineering experience in AWS and/or other cloud platforms
• Experience in internal enterprise or external customer-facing environments
• Deep experience collecting and analyzing large cost and usage datasets to support data-driven decision making
• Experience in financial controls like forecasting, budgeting, and expense tracking
• Experience applying technical or operational expertise to identify opportunities, risks, and trade-offs
• Advance proficiency in AWS Cost Explorer and Microsoft Excel
• Ability to manage challenging situations in a fast-paced environment
• Excellent customer service and conflict resolution skills
• Strong problem-solving skills

Preferred Qualifications

• Strong understanding of the pillars of the AWS Well-Architected Framework and how to apply them to existing or new customer environments
• Experience using Tanzu CloudHealth, or other FinOps or Technology Business Management tools

ADDITIONAL INFORMATION

#remote

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