Offer summary
Qualifications:
High school diploma or equivalent, Bachelor’s degree preferred, Proven experience in customer service, Proficiency in customer support software, Strong problem-solving skills.
Key responsabilities:
- Act as the first contact for customers via multiple channels
- Address inquiries with empathy and ensure positive resolutions
- Troubleshoot technical issues and guide through product features
- Process orders, returns, and maintain customer records
- Collaborate and identify opportunities for process improvement