Offer summary
Qualifications:
High school diploma; bachelor's degree preferred., Proven experience in customer service., Excellent verbal and written communication skills., Strong problem-solving abilities., Proficiency in customer support software..
Key responsabilities:
- Provide assistance via phone, email, and chat.
- Address inquiries and concerns with empathy efficiently.
- Troubleshoot technical issues for customers.
- Process orders, returns, and refunds accurately.
- Collaborate with teams to resolve complex issues.