Offer summary
Qualifications:
High school diploma or equivalent; bachelor's degree preferred., Proven experience in customer service or related field., Excellent communication skills, both verbal and written., Strong problem-solving skills and ability to think quickly., Proficiency in using customer support software..
Key responsabilities:
- Serve as first point of contact for customers via phone, email, and live chat.
- Address customer inquiries with empathy and efficiency.
- Troubleshoot technical issues and guide customers through product features.
- Process orders, returns, and refunds accurately.
- Collaborate to escalate complex issues and identify process improvements.