Offer summary
Qualifications:
High school diploma required; bachelor's preferred., Proven experience in customer service., Excellent verbal and written communication skills., Strong problem-solving abilities., Proficiency in customer support software..
Key responsabilities:
- Act as the first point of contact for customers via phone, email, and chat.
- Address customer inquiries with empathy and efficiency.
- Troubleshoot technical issues and guide customers effectively.
- Process orders, returns, and refunds accurately.
- Maintain accurate records in the CRM system.