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Support Specialist, Operations

UNLIMITED HOLIDAYS - WORK FROM HOME

Remote:

Full Remote

Contract:

Full time

Salary:

48 - 60K yearly

Experience:

Entry-level / graduate

Work from:

United States

Offer summary

Qualifications:

Bachelor’s degree in business, finance or accounting preferred, Restaurant industry experience, Strong understanding of general business principles, Excellent problem-solving and customer service skills, Strong grasp of software and internet technologies.

Key responsabilities:

Help customers with R365 software operations
Manage customer communications through tickets, chats, and calls
Identify solutions to problem reports and train new team members
Diagnose software defects and escalate issues as needed
Participate in live chats and manage personal ticket queue

Restaurant365 Computer Software / SaaS SME https://www.restaurant365.com/

201 - 500 Employees

See more Restaurant365 offers

Job description

Your missions

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

Support Specialists, Operations are responsible for helping R365 customers with all R365 software operations, catering, scheduling, and manager log functions. They manage pertinent customer communications through tickets, live chats, and phone calls.

How you'll add value:

Prompt customers for information necessary to troubleshoot problem reports

Reach out to customers by phone and / or screen share as necessary to understand problem reports

Identify solutions to problem reports and deliver them to customers

Help customers understand R365 software operations, catering, scheduling, and manager log functions

Route non-operations customer issues to appropriate teams and team members

Diagnose and document software defects and escalate them to Operations Support, Manager or Lead

Participate in live chats

Manage personal queue of customer tickets

Identify gaps in company self-help documentation

Train and mentor new team members at the request of Support management

Additional duties as assigned

What you'll need to be successful in this role:

Bachelor’s degree with emphasis in business and / or finance and / or accounting preferred

Restaurant industry experience

Strong understanding of general business principles

Excellent problem-solving skills

Strong customer service skills

Clear and effective oral and written communication

Strong grasp of software and internet technologies

R365 Team Member Benefits & Compensation

This position has a salary range of $25-$31/hour. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.

Comprehensive medical benefits, 100% paid for employee

401k + matching

Equity Option Grant

Unlimited PTO + Company holidays

Wellness initiatives

#BI-Remote

R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.