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Systems Analyst - Intermediate (Technical Analyst)

Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

2+ years experience in application support, Bachelor’s degree in related field preferred, Understanding of SDLC methodologies, Experience with SQL, Excel, PowerBI a plus, Proficient in cloud technologies preferred.

Key responsabilities:

  • Define requirements and manage enhancement backlog
  • Coordinate project tasks and validate deployments
  • Perform data integration and system analysis
  • Document system builds and customer requirements
  • Provide second and third level support as needed
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UPMC XLarge https://www.upmc.com/
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Job description

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Your missions

Purpose:

UPMC IT Application Engineering has an exciting opportunity for a Systems Analyst - Intermediate (Technical Analyst) within the Consumer Technology department supporting custom-developed websites, web portals, mobile applications, and data and web services integration for UPMC Health Plan's Insurance Services Division. This position is based in Pittsburgh, PA but has the option of being a flexible hybrid work arrangement or a 100% remote work from home opportunity!

Under the general direction of the management team and senior staff, the Systems Analyst - Intermediate provides experienced analytical services defining requirements, coordinating project tasks, and validating the implementation of software solutions to meet IT and business objectives. This position is looking for someone to help lead the ongoing development and enhancements of our cross-functional web applications, Web API integrations, and change/release management with the aptitude to identify and pursue opportunities to adopt new technologies, apply workflow automation, increase transparency into system dependencies, and advance our adoption of standardized change and release management processes.

Responsibilities:

  • This position will function primarily as a Systems Analyst on cross-functional web applications.
  • Data Store and Web API integrations, and change/release management within Consumer Technology.
  • Manage and prioritize the backlog of enhancements and requests, define requirements, create diagrams and integration, perform testing, coordinate release approvals, and validate successful deployments to production.
  • This is an individual contributor role who will work collaboratively across the Consumer Technology department, the IT Payer Applications division, and UPMC overall.
  • Documentation: Complete documentation/flow charting of system builds and maintain team's existing documentation independently.
  • Responsible for validating current documentation.
  • Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software).
  • Second and Third Level Support (Including Maintenance Activities: Independently triage and resolve level 1 and level 2 support issues.
  • Escalate level 3 support issues accordingly.
  • Project Management: Create and contributes to project tasks and milestones. Update all project management and time tracking tools accordingly.
  • Ability to take full ownership of a project. SDLC (System Development Life Cycle) Have an intermediate understanding of the application development life cycle.
  • Ability to apply those principles to day-to-day work.
  • Data Confidentiality/Security: Maintain confidentiality of sensitive information at all times.
  • Data Quality: Maintain data quality at all times.
  • Vendor Relationships: Interact with vendors (technical issues, project initiatives) under the direction of more experienced team members as necessary. Assist with issue escalation where applicable.
  • Report Writing/Analysis: Write, analyze and make modifications to reports either independently for basic requests or under the direction of more experienced team members for more complex requests.
  • End User Training: Create and review existing training documentation.
  • Facilitate high-level user training sessions independently.
  • Process Improvement: Create and update processes. Ability to contribute to process improvement efforts.
  • Application Upgrades and Implementation: Review and validate functionality of application upgrades and implementations. Report back on any problems. Identify new functionality and/or hardware requirements as assigned.
  • Ability to create test plans.
  • System Integration: Complete assigned tasks related to system integration.
  • Validate testing. Ability to modify existing test plans.
  • Communication: Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
  • Interactions with Others: Successfully completes projects, tasks, and initiatives by embracing a team-first approach.
  • Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts.
  • Shows the ability to adjust and be flexible to change by adapting approach when necessary.
  • Mentors less experienced staff.
  • Self-Development: Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends.
  • Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.
  • *Performs in accordance with system-wide competencies/behaviors.
  • *Performs other duties as assigned.
  • Typically has 2+ years experience with modern technology and application support through education or practical experience.
  • Highly driven and self-motivated to meet expectations.
  • Ability to work independently and in a team-based environment.
  • Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.
  • Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.
  • Additionally, this position may be required to maintain a standby status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation.

PREFERRED EXPERIENCE:

  • Bachelor’s degree in computer science, computer engineering, or a related field from an accredited university is preferred
  • Experience in Software Development Lifecycle (SDLC) methodologies including Agile, Scrum, and SAFe is preferred
  • 2+ years leading the requirements, design, testing, and deployment of large-scale custom developed software solutions and web service/data integrations
  • 2+ years authoring technical software requirements, system architecture diagrams, data dictionary/mapping documents, and IT/Business process workflows
  • Experience with Cloud Technologies including Microsoft Azure AD B2C, Cosmos DB, API Manager, and Service Fabric is preferred
  • Experience with data analysis, SQL queries, advanced Excel functions, and/or PowerBI is a plus

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

Annual

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
Check out the description to know which languages are mandatory.

Soft Skills

  • Communication
  • Analytical Thinking
  • Adaptability
  • Time Management
  • Problem Solving
  • Report Writing
  • Self-Motivation

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