Job description

About the role;

As a Senior NAV/BC Consultant you will be responsible for incorporating all aspects of scope, design, and implementation of NAV / BC primarily from a technical perspective. Incorporating onsite and remote configuration of Microsoft Dynamics NAV/BC and its associated modules for customers, together with support and maintenance of NAV/BC and third-party offerings which amalgamate with the NAV / BC solution.

Providing the foresight to review orders and potential orders to flag concerns at the earliest opportunity whilst looking to provide resolutions with the pre-sales team and carry through into the operations delivery. Involved on the pre-sales process and design/deliver demos to prospect customers.

You will be a point of escalation for the Consultant team and mentor to the more junior members of the team in assisting the Operations Director to continuously improve the teams dynamic and capability.

Who are we?

TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission.

Why should I work for TSG?

It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ‘UKs Top 50 Best Large Companies’ and one of the ‘Top 15 Technology Companies’ to work for. In addition, we have been awarded a 2 star accreditation for ‘Outstanding’ employee engagement.

Here’s why;

Our open and honest culture where feedback is taken on-board and acted upon
The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed
Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first ‘TSG Festival’ in 2021, Team TSG’s feedback was so positive that we have decided to make it a yearly event
Two paid CSR days per annum that you can use towards giving something back
Our charity fundraising - TSG have raised over £20,000 in the last 2 years
Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business
Flexible working policy
Relaxed dress policy
Excellent progression opportunities, training and support, including recognised qualifications

Job responsibilities will include, but are not limited to;

NAV / BC Project Solution Advisor
Attend relevant IKO’s, EKO’s
Reviews FRD’s as required across the team
Creates/Reviews Resource and Project Plan with Project Managers
Attends NAV/BC Project Collaboration Meeting
NAV / BC Solution Designer (Advise on Server/Environment Architecture etc)
NAV / BC Installation (SQL Server and NAV) Specialist (Server side and Client)
NAV / BC Troubleshooting and Support Assistance dependent upon utilisation
Project Support Specialist
Review Initial Setup and prep for Developer review
Assist with Data Migration
Role Centre and Profile Creation/Configuration
Setup with 3rd Party Applications - Optional
Web Service – E-commerce and Banking experience
Projects Go-Live Specialist
Assist NAV / BC team members as required, together with Project team
Product, Work Breakdown Structure and Scoping Specialist
Mentor for Junior Consultants and Junior Developers as required

Knowledge, Skills & Experience;

MB-800 Certified
Excellent knowledge of Microsoft Dynamics NAV and BC
Knowledge or specialism in one additional to NAV / BC, e.g. Manufacturing, Retail, Fashion / Furniture, etc.
Self-starter and able to use own initiative
Proven track record of project closure and achievement of targets.
Ability to deal with escalation issues and demonstrate ownership of such issue through to resolution or further escalation
Proven People Management skills
Excellent Organisations Skills
Able to adapt to and embrace change
Exceptional communications skills – using a variety of methods

Benefits;