Senior NAV/BC Consultant

About the role;

As a Senior NAV/BC Consultant you will be responsible for incorporating all aspects of scope, design, and implementation of NAV / BC primarily from a technical perspective. Incorporating onsite and remote configuration of Microsoft Dynamics NAV/BC and its associated modules for customers, together with support and maintenance of NAV/BC and third-party offerings which amalgamate with the NAV / BC solution.

Providing the foresight to review orders and potential orders to flag concerns at the earliest opportunity whilst looking to provide resolutions with the pre-sales team and carry through into the operations delivery. Involved on the pre-sales process and design/deliver demos to prospect customers.

You will be a point of escalation for the Consultant team and mentor to the more junior members of the team in assisting the Operations Director to continuously improve the teams dynamic and capability.

Who are we?

TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission.

Why should I work for TSG?

It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ‘UKs Top 50 Best Large Companies’ and one of the ‘Top 15 Technology Companies’ to work for. In addition, we have been awarded a 2 star accreditation for ‘Outstanding’ employee engagement.

Here’s why;

• Our open and honest culture where feedback is taken on-board and acted upon
• The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed
• Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first ‘TSG Festival’ in 2021, Team TSG’s feedback was so positive that we have decided to make it a yearly event
• Two paid CSR days per annum that you can use towards giving something back
• Our charity fundraising - TSG have raised over £20,000 in the last 2 years
• Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business
• Flexible working policy
• Relaxed dress policy
• Excellent progression opportunities, training and support, including recognised qualifications

Job responsibilities will include, but are not limited to;

• NAV / BC Project Solution Advisor
• Attend relevant IKO’s, EKO’s
• Reviews FRD’s as required across the team
• Creates/Reviews Resource and Project Plan with Project Managers
• Attends NAV/BC Project Collaboration Meeting
• NAV / BC Solution Designer (Advise on Server/Environment Architecture etc)
• NAV / BC Installation (SQL Server and NAV) Specialist (Server side and Client)
• NAV / BC Troubleshooting and Support Assistance dependent upon utilisation
• Project Support Specialist
• Review Initial Setup and prep for Developer review
• Assist with Data Migration
• Role Centre and Profile Creation/Configuration
• Setup with 3rd Party Applications - Optional
• Web Service – E-commerce and Banking experience
• Projects Go-Live Specialist
• Assist NAV / BC team members as required, together with Project team
• Product, Work Breakdown Structure and Scoping Specialist
• Mentor for Junior Consultants and Junior Developers as required

Knowledge, Skills & Experience;

• MB-800 Certified
• Excellent knowledge of Microsoft Dynamics NAV and BC
• Knowledge or specialism in one additional to NAV / BC, e.g. Manufacturing, Retail, Fashion / Furniture, etc.
• Self-starter and able to use own initiative
• Proven track record of project closure and achievement of targets.
• Ability to deal with escalation issues and demonstrate ownership of such issue through to resolution or further escalation
• Proven People Management skills
• Excellent Organisations Skills
• Able to adapt to and embrace change
• Exceptional communications skills – using a variety of methods

Benefits;

• Company bonus scheme
• 25 days annual leave + public holidays
• Life assurance 4 x Salary
• Contributory pension scheme at 4% matched
• Electric Vehicle Salary Sacrifice Scheme
• Perkbox discounts
• Paid CSR Days
• Company sick pay
• Income protection cover
• Enhanced Maternity and Paternity pay
• Home-based and hybrid opportunities
• Long service benefits including increased annual leave accrued with service
• Cycle to work scheme
• Employee recognition scheme

If this sounds like the role for you, please apply today to be considered.