Offer summary
Qualifications:
3 years experience in insurance/BPO operations, Bachelor's degree in relevant fields, Knowledge of contact center metrics, Excellent communication and interpersonal skills, LEAN Six Sigma certification preferred.Key responsabilities:
- Execute tasks assigned by project manager
- Conduct process discovery sessions and data analysis
- Identify and quantify process gaps
- Develop project deliverables like process maps.
- Build relationships with project stakeholders