Assistant Manager - Ingest Management

This is a remote position.

What we’re looking for:

We are looking for an Assistant Manager - Ingest Management who lives and breathes processes and procedures with superb communication skills. This is an essential position for the company and so it is important to us that this position is a good fit for you as well. This position is ideal for someone who takes ownership of queues and can clearly and concisely identify needs and create action. This individual should be very comfortable with photo and video post-production workflows and verbal communication in English.

Successful candidates at Bizbox are draft picks from the marketplace and professional peer group. They bring consistent intellectual energy and acumen to their position and increase value to our teammates AND our customers.

They demonstrate a strong alignment with our values. At Bizbox, we stay 'True North’ by practicing:

• An Open mind to always improving through coaching.
  

• On-time and accurate delivery.
  

• Kindness.
  

• Transparency; Accountable and humble, yet has the strength to communicate with their upline with conviction
  

• Always willing to go the extra mile for our colleagues and our customers. We bring a 'solutions' mindset to the table.
  

• Inspecting what we expect; Planning what we do, doing what we plan.
  

Job Description:

The Assistant Manager - Ingest Management will be responsible for making sure all photo and video projects move into post production smoothly, and supporting the post production team to ensure the best possible turnaround time with the best possible output. All issues or delays are navigated with clear communication and turnaround expectations are met, with a drive towards exceeding current standards. A master of the outcomes, the Assistant Manager - Ingest Management will create momentum to match every need.

Key Responsibilities:

• Oversee movement of unedited photo and video data from talent members into post production queues
  

• Accountable for the photo and video post-production turnaround time being met
  

• Communicate to internal stakeholders post production needs for ideal production times
  

• Identify solutions for delays or issues
  

• Oversee ingest and production issue queue for the production team
  

• Work with DM to allocate and reallocate employee resources as needed
  

• Sequence, prioritize, and assign tasks to ensure deadlines are met
  

• Develop and refine processes and procedures for the department
  

• Other administrative tasks and projects as assigned by manager
  

• Work with editors and production teams to ensure timely and accurate ingestion for each project.
  

• Collaborate with Management and Editors to ensure a smooth workflow between ingest and editing processes.
  

• Communicate with the production team to anticipate media needs
  

• Troubleshoot and resolve technical issues related to media ingest and file transfers.
  

• Provide training and guidance on best practices for file management and media ingestion to junior team members.
  

• Monitor the quality and accuracy of ingested media, identifying potential issues early in the process.
  

• Ensure workflows are optimized for efficiency, reducing bottlenecks or delays in the post-production timeline.
  

• Assist in developing and improving Standard Operating Procedures (SOPs) for ingest and file management processes.
  

KPIs:

PERFORMANCE GOALS / KPIs 

• Reporting
  

• 100% real-time updates in CRM for accurate reflection of team performance
  

• Daily Targets
  

• 100% of photo editing work into production with 2 weeks lead time to client given due date
  

• Post Production Tasks assigned and completion fully within 5 business days
  

• Ingest Issues Identified and Routed within 24 hours
  

• Alternate Uploads Confirmed at Routed with 2 working shifts
  

• Work with the management team to develop creative solutions
  

SUPERVISOR/LEADERSHIP ESSENTIALS 

• Holder of this position agrees with the mission of the company and is excited to add value to its culture and goals. 
  

• Fast, easy, accurate performance and service
  

• An accurate and up-to-date understanding of all systems, platforms, communication channels, and standard operating procedures (SOPs)
  

• Continuous improvement
  

• If it is needed and it doesn't exists, create a solution
  

• If you are unable to create a solution, escalate
  

• Organization, Planning, and Prioritizing capabilities
  

• Accountability as an expectation and standard based on published goals and deadlines
  

HEROIC CUSTOMER SATISFACTION & SUPPORT

• 5-Star Client Rating
  

• 100% Client Satisfaction
  

• Empower a successful user experience for our users
  

• Timely and Accurate
  

UPHOLD SOP & BEST PRACTICES

• Salesforce
  

• Manage Photo Post Objects
  

• Photographer Data
  

• Video Ingest
  

• Post Production Task Queues
  

• Editing records
  

• Task Dashboard
   

EXPERIENCE AND EXECUTION ESSENTIALS:

• 5+ years of photo or video post production experience
  

• 3+ years of management experience
  

• Working knowledge of standard prosumer video codecs
  

• Working knowledge of standard prosumer camera bodies
  

• Ability to think critically and resolve issues and challenges
  

• Fluent in English and the ability to communicate both verbally and in writing
  

• Have real work experience following creative direction with real deadlines and structure
  

• Have a professional track record of managing a team of editors
  

• Proficiency in organizational skill and time management
  

• Driven to be self-motivated, reliable, and responsible