Customer Experience and Logistics Manager

Description

Do you thrive in a fast-paced environment where your ideas are valued? Are you passionate about creating a seamless experience for customers? If so, this role might be perfect for you!

Join our dynamic team and become the mastermind behind our customer experience and logistics. You will oversee the entire customer journey, from the moment an order is placed to when it arrives, ensuring everything runs smoothly and customers are thrilled.

Responsibilities

• Champion our customers by ensuring their questions are answered promptly and their needs are met.
• Manage the flow of products from production to shipping, ensuring timely and budget-friendly delivery.
• Collaborate with various departments, from sales to manufacturing, to maintain operational efficiency.
• Analyze data to identify opportunities for improving efficiency and enhancing customer satisfaction.
• Lead and motivate your team to achieve their best work.
  
  

Qualifications

• 5+ years of experience managing customer records and streamlining processes using CRM and ERP systems.
• Proficiency in Excel with strong data analysis skills.
• Positive attitude, willingness to learn, and a proactive approach.
• Excellent communication and interpersonal skills.
  
  

Bonus Points

• Experience in logistics, managing freight, or working in a manufacturing environment.
• A passion for the outdoors and creating unforgettable experiences.
  
  

What We Offer

• An opportunity to make a real impact in a growing company.
• A collaborative and supportive work environment where your ideas are appreciated.
• On-the-job training to help you become an expert in your field.
• Competitive salary and benefits package.
  
  

Employment Type: Full-Time