Account Development Manager (Inside Sales)

Description

Account Development Manager

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life®.

Discover what our 29,000 employees, across 110 countries already know:

WORK HERE MATTERS EVERYWHERE

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.
  
  

Summary

Summary:

In this position you will drive strategy to identify and engage with accounts that are either potential new business opportunities or require ongoing nurturing through a multi-channel approach including telephone sales activity. Consistently delivering on the Company’s strategy of managing active and prospective accounts by targeting timely and focused content to ensure meaningful relationships are developed. You will initiate a multi-channel strategy, and manages the quality and alignment of lead generation, ensuring all sales leads are qualified and verified prior to handover to Business Development. The role requires a disciplined approach of complex research, systematic decision making and strategy development, developing customer intimacy and a strong achievement orientation.

Essential Functions

• Achieve or exceed assigned sales objectives.
• Analyzes complex account and industry activity with the assistance of management, and Business Intelligence (BI), to develop plans for a portfolio of accounts for specific market segments to drive engagement. Reviews ongoing plans through own analysis and when business needs and client needs change. Can determine where adjustments may be required to deliver.
• Initiates and manages effective relationships with active and prospect clients in order to determine near and future clinical development needs; includes prioritizing accounts, engagement pathways and ongoing nurturing objectives.
• Maintains effective and meaningful relationships with developed leads on a continuous basis; participates with management in the development and implementation of engagement and targeted activity planning; works to an agreed coverage target.
• Delivers the Company’s messaging on differentiators, effectively communicating this to clients; can advance sales and engagement discussions through a thorough understanding of the client’s challenges in business needs, and alignment to Company strengths.
• Documents and monitors progress in Customer Relationship Management (CRM) software, including lead generation details, tracking contacts, and pertinent follow-up information.
• Initiates and prioritizes use of internal and external data and technology to conduct research and monitors factors within accounts to assess a strategy for engagement to capitalize on opportunities.
• Establish and maintain an appropriate internal network for business needs, including but not limited to, Business Development and Business Units.
• Validates internally in Company and coordinates smooth transfer of Account Development clients to Business Development.
• Leverages from all meetings and conferences with Business Development to generate leads and engagement with current and new accounts owned by Account Development or unassigned accounts.
• Participates in Business Development processes and meetings to ensure consistency and alignment to Business Development activity.
• Generates and analyzes reports to manage Account Development metrics and KPIs.
  
  

Qualifications

• BA/BS degree in a biological science, related field, or equivalent combination of education and experience. 2-5 years of Inside Sales experience, Lead Generation, Customer Relationship development and management, predominantly via phone is required.
• Proficiency in both written and spoken English is essential (German is a plus).
• May have working knowledge of clinical development.
• Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint), email, and voicemail.
• CRM skills in managing a customer relationship database beneficial. Effective written interpersonal, and presentation skills.
• Ability to conduct research using various online resources.
• A sales disposition and inquisitive problem-solving skills relating to diligently qualifying and researching clients.
• Above average attention to detail, accuracy and organizational, skills. Ability to perform several tasks simultaneously to meet deadlines preferred.
• Ability to demonstrate persistence and achievement in hitting targets.
  
  

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health