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Technical Support Specialist

Remote:

Full Remote

Contract:

Full time

Salary:

77 - 77K yearly

Experience:

Junior (1-2 years)

Work from:

United Kingdom

Offer summary

Qualifications:

Bachelor’s Degree or equivalent, 1 - 2 years experience in hospitality, Strong knowledge of hotel operations, Interest in technology and innovation, Excellent oral and written skills.

Key responsabilities:

Assist clients with technical issues
Manage ticketing and integration coordination
Implement various Lighthouse products
Conduct health checks on integrations
Collaborate with teams for efficiency

Lighthouse Hospitality: Hotels, Restaurants & Leisure SME https://www.mylighthouse.com/

501 - 1000 Employees

See more Lighthouse offers

Job description

Your missions

At Lighthouse (formerly OTA Insight), we’re on a mission to reimagine commercial strategy for the hospitality industry. Our commercial platform simplifies data, transforming complexity into confidence with actionable market insights, business intelligence, and pricing tools that maximize revenue.

We successfully raised 80 million in series B funding, we welcomed four companies to our organization and want to grow over 100 million in ARR in 2024. With more than 650 teammates illuminating the way, representing 34 nationalities living in 35 different countries of which 175 in Belgium alone, we are a fun, collaborative and committed team that works hard to achieve amazing results. Ready to take off and join this rocketship in revolutionizing the hospitality sector? 🚀

What you will do:

As a Technical Support Specialist at Lighthouse, your mission is to be the cornerstone of exceptional client experiences and seamless technological integration within the hospitality industry. You will leverage your expertise to provide unparalleled support, troubleshoot technical challenges, and drive the successful implementation of our innovative products. By mastering our internal tools and procedures, collaborating with integration partners, and ensuring the flawless operation of our solutions, you will play a pivotal role in enhancing the efficiency and effectiveness of hotel operations worldwide. Your dedication to excellence and commitment to customer satisfaction will illuminate the path to success for both Lighthouse and our valued clients.

Where you will have impact:

Client Engagement and Troubleshooting: Assist with client inquiries and technical issues, ensuring swift resolution and exceptional customer satisfaction.
Proficiency of Lighthouse Tools and Procedures: Obtain thorough knowledge of Lighthouse's internal tools and procedures, fostering seamless workflows and interdepartmental collaboration.
Product Implementations: Take charge of implementing Revenue Insight, Benchmark Insight, and other future integrated products, driving efficiency and innovation forward.\
Integration Coordination: Serve as the liaison between integration partners, hotels, and internal teams to orchestrate smooth systems integrations.
Ticket Management: Manage all Sciant (and future third-party) related tickets and tasks with precision and attention to detail.
Configuration Expertise: Execute all configuration steps within Lighthouse's integration platforms, ensuring optimal performance and functionality.
Versatile Support: Cross-train to provide support for non-integrated products when required, showcasing your adaptability and dedication to customer-centric solutions.
Health Checks and Monitoring: Conduct thorough pre- and post-implementation health checks, utilizing internal tools to monitor integration implementations and ensure operational excellence on a daily basis.
Collaborative Approach: Collaborate closely with our Data Engineering and Product teams, escalating issues when necessary and fostering a culture of teamwork and continuous improvement.

Who you are:

Bachelor’s Degree or equivalent in experience.
1 - 2 years experience within the hospitality industry preferably in Front Office, Reservations or Revenue Management operations, or equivalent experience as a Product Support Specialist in Customer Care.
Strong knowledge of the service/hospitality industry, including hotel operations and property management, sales and revenue systems.
Strong interest in technology.
Drive for innovation and creativity.
Excellent and effective oral and written skills.
Strong work ethic, hands-on, detail oriented with a customer service mentality.
Proven success in a customer facing environment i.e. through satisfaction scores.
Team player, ability to work cross-functionally and under pressure, self-driven, motivated.

What’s in it for you:

A flexible working environment where you can work from home or, if you live nearby, at one of our seven offices around the world. For this specific role, it is envisioned to be located in Spain or Belgium.
Unlimited time off: we believe in providing our employees with the flexibility and autonomy to manage their work-life balance effectively
160€/month on your Cobee flexible benefits card to be used on either food (restaurants, bars, coffee shops, delivery, etc), Transportation (Monthly bus/metro tickets) or Nursery for children up to 3 years old.
40€/month to learn or improve any language on Preply
Alan health insurance: 100% coverage for you, your spouse and your dependants
A motivation to deliver your best work as we have built a high-bar and very talented team of individuals that are friendly, creative, open-minded, and passionate about what they do
A compensation that values your work and which we will proactively keep competitive
A referral bonus scheme when you bring new talent to our #bestteamever!

Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is not just a policy; it's part of our culture.

If you share our passion for innovation and teamwork, we invite you to join us in shaping the future of the hospitality industry. At Lighthouse, our guiding light is to be an equal opportunity employer, and we encourage individuals from all walks of life to apply.

We value the unique perspective and talents that you bring, and we're excited to see how your light can shine within our team. We can't wait to meet you and explore how we can grow and succeed together, illuminating the path towards a brighter future for the industry.