B2B Account Manager - Client Relationship & Sales Expert

About Us

We are an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises. Our focus is on creating high-level management tools for the C-level suite and robust operational tools for analysts and managers.

Who We Are

Our team is remote and global, with members in over 13 different countries speaking more than 27 languages. We are a diverse and inclusive group that values growth and encourages open communication. The most important thing here is not your experience, but your curiosity and passion to learn and grow with us!

Role Overview

We are looking for experienced Account Managers who focus on building long-term relationships with our customers while providing them with innovative solutions for their events. If you are a committed, motivated, and positive individual looking to join a fast-growing company where you can make a difference, we would like to speak with you!

Responsibilities

• Client Relationship Management: Negotiate and convert renewals and upsell deals within the existing client portfolio. This includes regular customer reviews and product demonstrations to showcase new beneficial features suited to individual clients.
• Product Knowledge: Ensure excellent product knowledge of all our products and new releases at all times.
• Target Achievement: Work with monthly, quarterly, and annual targets to ensure we hit our target upsell and ACV.
• Cross-Functional Collaboration: Work closely with both the Sales and Customer Success teams to ensure the client journey and touchpoints are smooth and beneficial for all parties.
• Customer Service: Deliver exceptional customer service to address client needs efficiently.
• Consultative Selling: Employ a consultative selling approach to understand and fulfill client requirements.
• Communication: Utilize advanced communication skills to interact with clients at all decision-making levels.
• Sales Negotiation: Negotiate and close sales deals effectively.
• Pipeline Management: Maintain and manage pipelines in CRM systems (experience with HubSpot or Pipedrive is a plus).
  
  

Prerequisites

• Language Skills: Must have advanced English proficiency.
• Experience: Solid experience working in a B2B sales/account management role, responsible for renewals and upselling, with key clients being SMEs and Enterprise.
• Performance Track Record: Track record of hitting and exceeding monthly, quarterly, and annual targets.
• Customer Service Skills: Outstanding customer service and sales skills to ensure we respond efficiently to our client needs.
• Upselling Experience: Experience with upselling and maximizing account revenue.
• Communication Skills: Advanced communication skills to comfortably and efficiently deal with clients at all decision-making levels.
• Sales Approach: A consultative selling and account management approach.
• Negotiation Skills: Excellent negotiation and closing skills.
• CRM Experience: Experience of working with and managing pipelines in a CRM - HubSpot or Pipedrive experience is a plus.
• Industry Knowledge: Experience working in the Events Industry is a plus.
  
  

Perks

• Health Insurance
• 401k
• Paid Time Off (PTO)
• Language Learning Programs
• Annual Summits
• Birthday Gift and Work Anniversary Gifts
  
  

Contract

This is a Permanent, Full-time position (40 hours per week), on an Independent Contractor status.

If you think this position is for you, bring along your personal notebook (Mac or Windows) and a mobile device (iOS or Android) and come work with us!

We look forward to hearing from you!

Employment Type: Full-Time