Offer summary

Qualifications:

Fluency in German, written and spoken, Strong technical aptitude, Previous experience in technical support preferred, Outstanding communication skills, Desire to learn in technology.

Key responsabilities:

Provide technical support to German-speaking clients

Identify and resolve technical issues effectively

Guide customers on product utilization

Document customer interactions for future reference

Participate in ongoing training to improve skills

Job description

Patrique Mercier Recruitment ES is delighted to announce an exciting opportunity for a German Speaking Technical Support Specialist in the stunning country of Greece! This full relocation role offers a unique chance to combine your passion for technology with your customer service skills in a beautiful setting. As a key member of the technical support team, you will assist German-speaking customers with their technical inquiries and issues related to our cloud solutions. Your role will be crucial in ensuring customer satisfaction and resolving any technical challenges they face. If you're looking for a new adventure while making a difference in customers' lives, this is the perfect opportunity for you!

Your Responsibilities

Provide first-rate technical support to German-speaking clients regarding our cloud solutions.
Identify, troubleshoot, and resolve technical issues effectively and efficiently.
Guide customers in utilizing our products to ensure their success and satisfaction.
Document all customer interactions and solutions provided for future reference.
Work closely with your colleagues to meet performance goals and enhance service quality.
Participate in ongoing training to stay updated on the latest technical advancements and best practices.

Requirements

Fluency in German (both written and spoken) is essential.
Strong technical aptitude with excellent problem-solving skills.
Previous experience in technical support or a related field is preferred but not required.
Outstanding communication skills and a customer-centric approach.
A collaborative spirit and the ability to thrive in a fast-paced environment.
Willingness to relocate to Greece and embrace a new cultural experience!
A desire to learn and grow in a technology-focused role.

Benefits