Offer summary
Qualifications:
Associate degree or equivalent experience, Three years IT Service Desk experience, CompTIA A+, ITIL Foundation certifications preferred, Must be fluent in English, Valid driver's license required.
Key responsabilities:
- Provide hardware and software support on-site and remotely
- Log and manage trouble tickets using Remedy call management software
- Assist customers with computer, network, and software functions
- Train company personnel in technology solutions
- Document all service desk activities for reporting