(Description)
Globally recognized Fortune 5 eCommerce company is currently hiring for a HR Assistants (Call Center) that will heavily focus on supporting internal employees with various questions and stages of support within the benefits realm including open enrollment support. With this being a high ramp opportunity for hiring, we're requesting very careful reading of the mandatory requirements below and disqualifiers for consideration.
Pay: $21/hr. (Set final pay, no room for negotiation)
Location: Fully Remote
Shift: Various Morning Shifts (
***MUST be comfortable working 1-2 weekends (permanent shift) and certain shifts may involve swing/evening shifts depending on time zone***)
6 Month Contract To Start
(Responsibilities)
The HR Assistants will be responsible for providing HR assistance to organizational employees in the form of accurate, consistent and timely responses to inquiries from various contact channels – phone, chats and HR cases.
The role of the HR Assistant II in the organization is to serve as a first point of contact for employee related inquiries and holistic case management services, including but not limited to financial, health, and internal review to meet compliance with corresponding benefit plans as defined by the organization.
(Job Requirements)
- ***Must be comfortable working 1-2 weekends; certain shifts may involve swing/evening shifts depending on time zone***
- Flexibility to work in various hours of operation (will have set schedule).
- ***2+ years of experience in a high volume call-center environment in the last 3 years required***.
- 2+ years of experience in the Benefits realm required.
- Benefits Case Management and/or Benefits Open Enrollment.
- Experience with rapid and complex changing work environments.
- Outstanding customer service and communication skills.
- Ability to adapt to a flexible working environment.
- Technical aptitude and proficiency with Microsoft Office Suite or similar software.
(Immediate Disqualifiers)
- Job hoppy tenure (changing jobs every 6 months besides contracts).
- No direct call center environment experience in the last 2 years (relevant job title or job description).
- Not flexible to work during weekends nor evening shift (for Central and East Coast candidates) depending on remaining current shifts.
- Overqualified job titles (Call Center Supervisors, Managers...etc.)
(Employee Value Proposition)
- Amazing opportunity to join one of the largest recognized global corporation.
- Ability to be part of a large project that will make a direct impact on internal employees regarding their health, wellbeing, and benefits.
Compensation is tied to the Colorado and Washington markets for jobs performed in Colorado and Washington. Other locations may be subject to variances based on location-related factors.
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:
- Medical, dental & vision
- 401(k)/Roth
- Insurance (Basic/Supplemental Life & AD&D)
- Short and long-term disability
- Health & Dependent Care Spending Accounts (HSA & DCFSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, Diversity And Inclusion Are a Bridge Towards The Equity And Success Of Our People. DE&I Are Embedded Into Our Culture Through
- Hiring diverse talent
- Maintaining an inclusive environment through persistent self-reflection
- Building a culture of care, engagement, and recognition with clear outcomes
- Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
