Job description

Key tasks for the position holder:

Support the delivery of product training to customers, effectively ‘coaching’ clinicians
Advise clinicians on the use of our equipment, being a ‘product leader’ and advocate of all Creo devices
Train new clinicians and support current users of Creo products in an assigned region
Identify any further ongoing training needs for clinicians that are using our devices and deliver that training where appropriate
Act as a trusted advisor and provide all phases product training support in endoscopy and OR/theatre settings
Manage and deliver training courses for physicians, nurses, as well as new Creo hires
Follow-up on key equipment installations to ensure understanding and efficient usage
Monitor and track equipment usage
Support Directors of Market Development and Territory Managers drive utility of Speedboat and other current or future Creo products within existing accounts
Proactively educate the team on new technologies, procedures within the GI and OR space
Understand, speak to, and educate account staff and other Creo employees on disease states where Creo products are utilized
Support the Director of Clinical Education schedule and facilitate both in-vivo and ex-vivo labs
Work within the in-vivo and ex-vivo labs to drive Creo clinical pathways
Travel extensively to support a US customer base

Key skills, behaviors, competency and experience required:

Relevant experience of working in medical or sales environment, as a nurse, tech, or other customer support role
Experience of working in Operating Theatres or Endoscopy Suites
Experience of providing clinical training at various levels
An organized and methodical approach coupled with the ability to organize your own workload effectively and work with minimum supervision
Excellent customer service skills
Strong communication skills
High level of attention to detail
Excellent people and presentation skills
Sense of urgency - make things happen/get results
Reliable
Problem solving skills (ability to act on your feet)
Technically minded

Education and professional qualifications required: