Job description

Patrique Mercier Recruitment is thrilled to offer an exciting position for a German Speaking Technical Support Consultant! If you are fluent in German and have a knack for technology, this role is an ideal match for you!

As a Technical Support Consultant, you will provide exceptional technical assistance to German-speaking clients, helping them troubleshoot and resolve a variety of technical issues. Your expertise will play a crucial role in ensuring that our clients receive outstanding support and enjoy a seamless experience with our products.

This position is an excellent opportunity to grow your technical skills while working in a dynamic and collaborative environment.

Responsibilities

Provide high-quality technical support to German-speaking customers via phone, email, and chat
Troubleshoot and resolve software, hardware, and networking issues effectively
Document customer interactions and maintain accurate records of solutions provided
Collaborate with team members to address complex technical inquiries
Stay informed about product updates, services, and industry trends
Adhere to established procedures and best practices to ensure quality standards

Requirements

Fluency in German and English, both written and spoken
Prior experience in technical support or related fields is preferred
Strong problem-solving abilities with a technical mindset
Excellent communication skills and customer-oriented approach
Ability to work effectively in a fast-paced environment and manage multiple tasks
Detail-oriented with a commitment to customer satisfaction
Familiarity with software, hardware, and basic networking concepts
Proficient in the use of various computer systems and applications
Valid European Passport or ID

Benefits