Job description

Patrique Mercier Recruitment is thrilled to offer an incredible opportunity for a Dutch Speaking Customer Care Advisor in beautiful Athens. This position provides fully covered relocation, making it an ideal choice for those looking to explore a new culture while advancing their career in customer service.

As a Dutch Speaking Customer Care Advisor, you will be a vital member of our team, ensuring that Dutch-speaking customers receive the support and assistance they need. Your primary responsibility will be to respond to inquiries, provide product information, and resolve any issues customers may face, all while delivering a stellar customer experience.

Embrace the chance to work in an energetic environment, engage with a diverse clientele, and develop your skills in the thriving e-commerce landscape.

Responsibilities

Respond to customer inquiries via phone, email, and chat
Assist customers with product information, order tracking, and returns
Address and resolve customer complaints with empathy and efficiency
Maintain accurate records of customer interactions and transactions
Provide feedback to management on customer trends and needs
Foster positive customer relationships through excellent service
Participate in training sessions and team meetings to enhance skills

Requirements

Fluent in Dutch and English, with strong verbal and written communication skills
Prior experience in a customer service role is preferred
Ability to empathize with customers and resolve issues effectively
Proficient in using computer systems and customer support tools
Exceptional organizational skills and attention to detail
Capability to work in a fast-paced environment under pressure
Willingness to relocate to Athens and embrace a new culture
Reliable internet access and a conducive home office setup for remote work
Positive attitude and enthusiasm for learning

Benefits