Dutch Speaking Customer Care Advisor - Athens, fully covered relocation

Patrique Mercier Recruitment is thrilled to offer an incredible opportunity for a Dutch Speaking Customer Care Advisor in beautiful Athens. This position provides fully covered relocation, making it an ideal choice for those looking to explore a new culture while advancing their career in customer service.

As a Dutch Speaking Customer Care Advisor, you will be a vital member of our team, ensuring that Dutch-speaking customers receive the support and assistance they need. Your primary responsibility will be to respond to inquiries, provide product information, and resolve any issues customers may face, all while delivering a stellar customer experience.

Embrace the chance to work in an energetic environment, engage with a diverse clientele, and develop your skills in the thriving e-commerce landscape.

Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Assist customers with product information, order tracking, and returns
• Address and resolve customer complaints with empathy and efficiency
• Maintain accurate records of customer interactions and transactions
• Provide feedback to management on customer trends and needs
• Foster positive customer relationships through excellent service
• Participate in training sessions and team meetings to enhance skills

Requirements

• Fluent in Dutch and English, with strong verbal and written communication skills
• Prior experience in a customer service role is preferred
• Ability to empathize with customers and resolve issues effectively
• Proficient in using computer systems and customer support tools
• Exceptional organizational skills and attention to detail
• Capability to work in a fast-paced environment under pressure
• Willingness to relocate to Athens and embrace a new culture
• Reliable internet access and a conducive home office setup for remote work
• Positive attitude and enthusiasm for learning

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )