Director of Design

Reliance Health is on a mission to make quality healthcare accessible, affordable and delightful in Emerging Markets. Reliance Health uses technology to build an integrated health system that includes affordable health insurance, telemedicine and a combination of partner and proprietary healthcare facilities. This allows us to offer innovative healthcare solutions that meet the needs of our end users when they need us the most. 

Having received early investment from the likes of Partech Partners, Y Combinator and Tencent, Reliance Health have recently raised $40m, led by General Atlantic to help fuel international expansion. We are currently live in Nigeria and Egypt, and in 2023 we plan to expand to more markets. 

We’re looking for a passionate Director of Design to join our team and build world-class healthcare solutions. In this role, you will lead a team of Product Designers and UX Researchers that distribute their work across multiple product teams. We are looking for a candidate who has deep understanding of user-centred design principles, a track record of delivering successful products, and ability to create and champion strategies to create strong user experiences at scale. 

As Director of Design, reporting to the SVP of Product, you will be required to: 
 

• Own the holistic User Experience on the Reliance Health different product and champion UX through-out the company to help create seamless experiences for all our user groups.  

• Initiate projects and plans to continuously improve the User Experience based on a good understanding of user needs, their behaviours, data analysis, usability testing, customer feedback and evaluation of the current state of the overall experience 

• Lead and build a UX team that excels in User Experience practices and user centred design. This includes coaching the team, shaping roles, recruiting new talents, improving practices, and creating a motivating environment for people to collaborate positively, strive and develop 

• Collaborate closely with cross-functional teams, including product management, engineering, and marketing, to develop Design and strategies that align with our product and business goals 

• Work with both Brand, Product and Engineering teams to ensure a distinctive and consistent design language across all of our products 

• Communicate extensively to your team and all relevant stakeholders key updates, design decisions, rationale, and direction through presentations and other documentation 

• Stay up-to-date with the latest design trends, technologies, and industry best practices, and incorporate them into our design processes 
  

Requirements

• Strong portfolio demonstrating a track record of creating successful UX leveraging research, prototyping, usability testing and data analysis. 

• Experience in leading and managing a team of designers and researchers 

• Outstanding skills in design, analytics and user research 

• Insatiable curiosity about customers, their problems and wants constantly hunting for new insights to develop better experiences to them 

• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams 

• Deep understanding of user-centered design principles 

• Able to solve complex problems analytically, with the ability to synthesize and present actionable solutions 

• Ability to lead change effectively in a large company 

• Expertise in UX and design tools such as Hotjar, Figma, and Miro 

• It is a plus if you worked in scale-ups and conducted research to ensure product market fit when launching in new markets. 
   
  

Benefits

• A fantastic working environment that’s fully remote.
• Premium health insurance package.

• Collaborative and inclusive work environment. 

• Professional development, mentoring and growth opportunities.
• Unlimited Leave Days: Take the time you need to recharge and rejuvenate. 
• Learning & Development Benefit: We provide an allowance to support your ongoing professional growth and skill enhancement. 

The Product & Design team at Reliance Health solve challenging problems in a fast-paced environment, and we look for people who don’t shy away from a challenge. Joining Reliance Health means being part of a global Product & Engineering team, spread across Nigeria, Egypt, Sweden, UK and Spain. The team exists of Product managers, UX designers, UX Researchers, Scrum Masters and of course our Engineers!