Offer summary
Qualifications:
Upper-Intermediate Norwegian (B2) and fluent in English (C1), Previous customer service experience preferred, Willingness to relocate or already residing in Riga, EU citizenship or valid work permit for Latvia, Computer literacy with typing skills of 50 wpm with 90% accuracy.
Key responsabilities:
- Handle customer requests via phone, chat, email
- Record case resolutions in contact center tool
- Ensure timely resolution of customer cases
- Communicate effectively with internal and external contacts
- Attend training and support continuous improvement