With over 25 years of expertise, CloudRay is a trailblazer in IT Consulting, IT Staffing, and Industrial Staffing solutions. Our founder's profound industry knowledge forms the cornerstone of our success across these three domains. In IT development, we excel in Software Application Design, Architecture and Integration, Software Sourcing, and Project Management, setting a global standard for consultant-provided software solutions. Complementing our top-tier services, CloudRay proudly offers Professional consulting in Infrastructure Management, SAP Data Management, Information Management Systems, and Custom Application Development, Support, and Maintenance. Specializing in versatile Industrial Staffing, we cater to roles ranging from assembly line workers to warehouse associates, prioritizing excellence in the dynamic industrial landscape. Serving several clients and industry leaders in Healthcare, Oil & Gas, Hospitals, Pharmaceuticals, our onshore/offshore global service model ensures unparalleled service accessibility, adapting to clients' individual needs with exceptional availability matching the quality of our service.

Job description

Role: User Support & Ops

Exp: 5-6 Years

Location: Remote

Skill Set: Customer Support - Zendesk, Tools/Scripts for User Support

Requirement

Process handling tickets - communication with end users,being able to reproduce bugs,manage resolution of bugs - Zendesk knowledge; ADO and Backlog prioritizing; Surfacing this information and identifying the trends

Required profile