Offer summary

Qualifications:

Fluency in Icelandic and English, Experience in customer service preferred, Familiarity with CRM systems.

Key responsabilities:

Provide outstanding service to clients

Assist customers via various communication channels

Resolve complaints and maintain knowledge of products

Upsell products when appropriate

Document interactions and collaborate with team

Job description

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language across various countries. We specialize in connecting talented individuals with top employers in industries such as social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. We are currently seeking candidates for an exciting opportunity as an Icelandic Customer Service Representative in Greece. This role not only offers a chance to work in a beautiful location but also to immerse yourself in a dynamic work environment. Our recruitment process is tailored to match the best candidates with the right employers, ensuring a fulfilling career and personal growth. If you're looking to relocate to Greece and provide exceptional customer service while utilizing your native language skills, we want to hear from you. Join us at Patrique Mercier Recruitment, a project owned by The House of Mercier, and take the next step towards your dream job abroad!

Responsibilities

Provide outstanding customer service to Icelandic-speaking clients.
Assist customers via phone, email, and chat with inquiries and issues.
Resolve complaints and provide solutions in a timely manner.
Maintain up-to-date knowledge of products and services offered.
Upsell and cross-sell relevant products to customers when appropriate.
Document customer interactions and maintain accurate records.
Collaborate with team members and other departments to enhance customer satisfaction.

Requirements