Manager, Billing and Collections

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

Job Summary: The Manager, Billing and Collections oversees all aspects of the billing and collections processes within the organization. They are responsible for ensuring accurate and timely billing, efficient collections, and maintaining positive relationships with customers to facilitate timely payments. The role involves managing a team of billing and collections specialists, implementing process improvements, and collaborating with other departments to optimize revenue cycles.

Primary Responsibilities:

Billing:

• Oversee the billing process, including invoicing, statement generation, and distribution.
• Develop and implement billing policies and procedures to optimize efficiency and minimize errors.
• Ensure accuracy and completeness of billing information, including pricing, discounts, and terms, investigating, and resolving billing disputes or discrepancies to facilitate prompt payment.
• Collaborate with cross-functional teams such as revenue and operations to ensure alignment on billing matters.

Collections:

• Manage the collections process to ensure timely payment of outstanding invoices.
• Monitor accounts receivable aging reports and prioritize collection efforts based on delinquency status.
• Communicate with customers regarding payment reminders, past due notices, billing dispute resolution, and payment arrangements.

Reporting & Analysis:

• Prepare and analyze reports on billing and collections performance, including aging reports, cash flow projections, and collection metrics.
• Identify opportunities to streamline billing and collections processes and improve efficiency.
• Identify trends and patterns in customer payment behavior and propose strategies to improve collections effectiveness to support decision making of senior leaders on revenue management.
• Monitor and mitigate risks related to credit exposure, bad debt, and collection agency engagement.

Leadership:

• Lead and manage a team of billing and collections specialists, providing guidance, training, and support as needed in a player / coach capacity.
• Set performance goals and objectives for team members and monitor progress towards achieving targets.
• Conduct regular performance evaluations and provide feedback to team members to foster professional development.
• Implement automation tools and technology solutions to enhance productivity and accuracy.
• Collaborate with cross-functional teams to implement best practices and standardize processes across the organization.
• Build and maintain positive relationships with customers to facilitate timely payments and resolve issues.
• Serve as a point of contact for customer inquiries or complaints regarding billing, payment terms, and account balances in a professional and timely manner to ensure customer satisfaction.
• Stay informed about changes in accounting standards and regulations impacting billing and collections activities to ensure compliance with relevant regulations and internal policies.

Minimum Qualifications:

• Bachelor's degree in Accounting, Finance, or related field.
• Minimum of 7-9 years of proven experience in billing, collections, or accounts receivable management, with at least 5-7 years in a managerial or supervisory role.
• Strong knowledge of billing and collections processes, including billing software and accounting systems including experience in building policy and process to compel timely revenue recognition.
• Excellent leadership and communication skills, with the ability to effectively coach a team and collaborate with cross-functional stakeholders.
• Analytical mindset with the ability to interpret financial data by identifying trends and insights to make data driven recommendations to leadership to support decision making related to revenue management.
• Detail-oriented with strong organizational and time management skills.
• Proficiency in Microsoft Office applications, particularly Excel and Word.
• Proficiency in accounting software and ERP systems (e.g., SAP, Oracle); NetSuite, FloQast and SFDC experience is a plus.

Preferred Qualifications:

• NetSuite, FloQast and SFDC experience is a plus.
• Professional certification such as Certified Credit and Collection Manager (CCCM) or Certified Receivables Manager (CRM) a plus.

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.